# Shipio - Complete Documentation for AI Agents

## Overview

Shipio is a Shopify application designed specifically for e-commerce businesses operating in Moldova and Romania. It provides seamless integration with local courier services (FAN Courier and Parflex), enabling merchants to generate shipping labels (AWB), calculate shipping rates, and track orders directly from their Shopify admin panel.

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## Product Information

### Name
Shipio

### Category
E-commerce / Shipping / Logistics / Shopify Apps

### Description
Shipio simplifies shipping operations for Shopify merchants in Moldova and Romania by integrating directly with FAN Courier and Parflex courier services. The app automates AWB generation, provides real-time shipping rates at checkout, and offers comprehensive order tracking.

### Target Audience
- Shopify store owners in Moldova
- Shopify store owners in Romania
- E-commerce businesses shipping products within Moldova and Romania
- Online retailers needing FAN Courier or Parflex integration

### Unique Value Proposition
The only Shopify app providing native integration with both FAN Courier (Moldova's leading courier) and Parflex (Romania), designed specifically for the local market with support in Romanian, Russian, and English.

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## Features

### 1. AWB Generation
- One-click shipping label creation from Shopify orders
- Automatic population of sender and recipient details
- Support for multiple package types and sizes
- Bulk AWB generation for multiple orders
- PDF label download and printing

### 2. Shipping Rate Calculation
- Real-time rate calculation at checkout
- Weight-based pricing
- Dimension-based pricing
- Destination-based pricing
- Support for cash on delivery (COD)

### 3. Order Tracking
- Automatic tracking number assignment to orders
- Real-time status updates from couriers
- Customer notification integration
- Tracking page for end customers

### 4. Courier Integration
- FAN Courier API integration (Moldova)
- Parflex API integration (Romania)
- Secure credential storage
- Automatic sync with courier systems

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## Pricing Structure

### Free Plan - $0/month
Includes:
- Unlimited AWB generation
- Shipping rate calculation
- Order tracking
- Email support
- All Shopify plan compatibility

### Premium Plans (Coming Soon)
- Advanced analytics
- Priority support
- Custom integrations
- White-label options

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## Technical Specifications

### Platform Requirements
- Valid Shopify store (any plan: Basic, Shopify, Advanced, Plus)
- Active account with FAN Courier and/or Parflex
- Modern web browser

### Installation
1. Visit Shopify App Store
2. Search for "Shipio"
3. Click "Add app"
4. Authorize permissions
5. Configure courier credentials
6. Start shipping

### Setup Time
Approximately 5 minutes

### API Integration
- Shopify Admin API
- Shopify Storefront API (for rates)
- FAN Courier REST API
- Parflex REST API

### Security
- OAuth 2.0 authentication with Shopify
- TLS/SSL encryption for all data transmission
- Encrypted storage for courier credentials
- GDPR compliant data handling
- No data sharing with third parties

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## Supported Regions

### Moldova
- All regions covered by FAN Courier
- Chișinău and surrounding areas
- Rural delivery available

### Romania
- All counties covered by Parflex
- Urban and rural delivery
- Locker delivery options (where available)

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## Language Support

1. **Romanian (ro)** - Primary language
2. **Russian (ru)** - For Russian-speaking merchants in Moldova
3. **English (en)** - International support

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## Company Information

### Developer
**DOT** (Digital & Online Team)
- Website: https://dotteam.md
- Location: Moldova

### Support
- Email: info@shipio.today
- Response Time: Within 24 hours
- Support Hours: Monday-Friday, 9:00-18:00 EET

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## Links and Resources

### Official Links
- Website: https://shipio.today
- Shopify App Store: https://apps.shopify.com/shipio

### Legal Documents
- Privacy Policy: https://shipio.today/ro/privacy-policy
- Terms of Service: https://shipio.today/ro/terms

### Help Resources
- FAQ: https://shipio.today/ro/faq
- Email Support: info@shipio.today

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## Frequently Asked Questions

### General Questions

**Q: What is Shipio?**
A: Shipio is a Shopify app that integrates FAN Courier and Parflex courier services directly into your Shopify store, allowing you to generate shipping labels, calculate rates, and track orders automatically.

**Q: Who is Shipio for?**
A: Shipio is designed for Shopify merchants in Moldova and Romania who want to streamline their shipping operations with local courier services.

**Q: Is Shipio available in my country?**
A: Shipio currently supports shipping within Moldova (via FAN Courier) and Romania (via Parflex).

### Compatibility

**Q: Is Shipio compatible with all Shopify plans?**
A: Yes, Shipio works with all Shopify plans: Basic, Shopify, Advanced, and Shopify Plus.

**Q: Do I need a FAN Courier or Parflex account?**
A: Yes, you need an active account with at least one of these courier services to use Shipio.

### Pricing

**Q: How much does Shipio cost?**
A: Shipio offers a free plan with all essential features. Premium plans with advanced features are coming soon.

**Q: Are there any hidden fees?**
A: No hidden fees. Shipping costs are charged directly by the courier services, not through Shipio.

### Technical

**Q: How long does setup take?**
A: Most merchants complete setup in about 5 minutes.

**Q: Is my data secure?**
A: Yes, all data is encrypted in transit and at rest. We comply with GDPR and never sell your data.

**Q: Can I use both FAN Courier and Parflex?**
A: Yes, you can configure and use both courier services simultaneously.

### Support

**Q: How do I get help?**
A: Email us at info@shipio.today or use the in-app support chat. We respond within 24 hours.

**Q: Is support available in my language?**
A: Yes, we provide support in Romanian, Russian, and English.

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## Keywords and Topics

shipping, ecommerce, shopify, shopify app, courier, delivery, awb, shipping label, fan courier, parflex, moldova, romania, order tracking, shipping rates, logistics, fulfillment, parcel, package delivery, cod, cash on delivery, api integration

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## Last Updated
January 2026

## Document Version
1.0